Help Centre

Frequently asked questions

Answers to the questions providers and customers ask most often about how the TalvexIT platform works. For anything not covered here, email support@talvexit.com.au.

Payments

Waveful is not a payment processor — customers pay providers directly. The questions below cover how that works in practice.

No. Waveful never holds customer or provider funds at any stage. Customers pay providers directly using a payment rail the provider has nominated — Stripe payment link, Australian bank transfer, PayID, SWIFT, PayPal, Wise, or any other rail the provider supports. The platform records the workflow state (invoice issued, payment evidence uploaded, receipt confirmed) but does not move money.

Subscriptions

Engagements

KYC and verification

Disputes

Data and privacy

Still got a question?

Email support@talvexit.com.au and we will get back to you within one business day.